Kyoto’s etiquette manual for tourists

The former Japanese capital, Kyoto, has released a guide to the ‘do’s and don’ts’ for visitors in the city, including a no tipping rule and drink cycling ban. Eighteen of Kyoto’s customs and information on how to avoid any “cultural faux pas” have been outlined in a new infographic released by the Kyoto Convention and Visitors Bureau, the city’s tourism organisation, in collaboration wiith TripAdvisor.
Read more: telegraph.co.uk

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NRC: Rare jongens, die hollanders

Rare jongens, die Hollanders” is een interessant artikel van NRC-verslaggever Reinier Kist. Op internationale bijeenkomsten ervaren onze protocolmedewerkers hetzelfde. Hollanders zijn het zich niet altijd bewust, maar wij zijn direct, niet-hiërarchisch en informeel. Buitenlanders ervaren dat vaak als bot en ongastvrij.

Met de beste bedoelingen richten wij Hollanders ons vooral op de inhoud van een bijenkomst en vinden de vorm waarin deze plaatsvind oninteressant. In veel andere landen is de wijze waarop je iemand ontvangt, een middel om te laten zien hoe belangrijk je bent.

Op NOS nieuws was jaren geleden een verslag te zien van twee multinationals in onderhandeling over fusie: Een Nederlandse en een Engelse onderneming. Op het nieuws zag je de Nederlandse CEO naar London gaan. Bij aankomst op het hoofdkantoor werd de autodeur opengedaan, de voordeur stond open en de lift te wachten. De Engelse CEO begroetten in de hal.
Hetzelfde gebeurde in Nederland en de Engelse CEO, hij had zich onze cultuur verdiept, droeg voor de gelegenheid een gebreide trui. De autodeur en de voordeur werden niet opengedaan. Er was niemand die begroette.
Wij houden het graag informeel maar de Engelsen dachten vast ‘ze willen niet en daarom word ik zo ontvangen’. De deal is ook mislukt.

Lees hier het artikel:
nrcq.nl

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The 3 kiss rule in the Netherlands

If you have a Dutch friend it is inevitable that at some point during your friendship they will try to kiss you. It’s a simple fact. They can’t control themselves. However, when this does happen it is important to not get too excited (or scared).
Read more @ iamexpat.nl

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Isabel Amaral traint de ushers van het Protocolbureau

Vandaag kregen de ushers een les in internationaal protocol en cultuurverschillen van dé protocolexpert van Portugal, Isabel Amaral. Isabel heeft in Portugal veel werkbezoeken, internationale conferenties en officiële ceremoniën georganiseerd en schreef daarover tal van boeken. In de Portugees sprekende wereld is zij een veel gevraagd trainer en in Nederland is zij een van de vaste docenten van het Institute of Protocol The Hague. Zo verzorgt zij vier keer per jaar samen met ceremoniemeester Gilbert Monod de Froideville, de Britse William Hanson en actrice Rebecca van Leeuwen de succesvolle Tweedaagse Protocoltraining.

USHERS
De ushers zijn de medewerkers van het Protocolbureau die op modeshows, conferenties, relatiebijeenkomsten en officiële bijeenkomsten worden ingezet om de genodigden te ontvangen, placeren, verwijzen en informeren. Daarnaast volgen zij bij het Protocolbureau een trainingsprogramma over protocol, etiquette, cultuurverchillen en eventmanagement. Ook worden bepaalde aspecten van het werk getraind. 

PROTOCOL IS THE MODERN CURRENCY OF RELATIONSHIPS
Op deze foto staat Isabel naast het t-shirt met de print ‘protocol is the modern currency of relationships’. Dit is de visie van het Protocolbureau op modern protocol. Protocol gaat in essentie over het onderhouden van relaties; het regisseren van persoonlijke aandacht en het standaardiseren van gedragsregels en -procedures. Protocol management biedt de mogelijkheid de persoonlijke ontmoeting te coördineren. In een wereld waarin tijd schaars is en technologie zorgt voor verregaande standaardisatie, is persoonlijke aandacht het grootste goed wat je iemand kan geven.

Meer info over onze visie: ipth.nl/srm
Meer info over de Tweedaagse Protocoltraining: ipth.nl/protocoltraining


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No Harassing Animals in Public: Chinese City Gives Lessons On How to Behave Abroad

It may take three generations to make a gentleman, as the time-worn adage says, but China moves fast and the southern city of Shenzhen is hoping to do it in a month.
The city recently launched an international etiquette campaign aimed at turning its 10 million residents into global politeness ambassadors.

Read this article by Mark Magnier at the Wall Street Journal blog

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Liberation wrapper: A way for Japanese women to chow down and look pretty

Chowing down on a cheeseburger as big as your head is one of life’s greatest pleasures. In Japan, a large open mouth in public is regarded as ugly and rude, especially for women. This means they are denied the wild pleasure of taking mouth-size bites of this big tasty burger freely in public. A restaurant has come up with something called the liberation wrapper. 

Read this article by By Jenn Harris @ the Latimes.com (and watch the video about Japanese etiquette): click here

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China called on his nation’s tourists to improve their manners

China’s issued manners guides. Chinese Vice Premier Wang Yang called on his nation’s tourists to improve their manners, stressing the importance of projecting a “good image of Chinese tourists.”
Travel operators in China have a huge new set of rules to follow now that the country’s first tourism law is in place.
In 2012, Chinese overtook Americans and Germans as the world’s top tourism spenders, with 83 million people spending a record $102 billion on international tourism.
Read more @ CNN.com

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Het nieuwe boek van Jan Jaap van Weering heet ‘Distinguised, Look At….’

Zakelijke (Internationale) Etiquette 

& Omgangsvormen


Jan Jaap
In het boek zijn luchtig geschreven artikelen gebundeld, die eerder zijn gepubliceerd in Het Financieele Dagblad en op de website FD Entrepreneur.
De artikelen zijn aangevuld met onderwerpen van belang voor internationaal zaken doen. Verder staan in het boek interviews en waardevolle adviezen hoe u zich beter kunt manifesteren op het gebied van zakelijke etiquette.
De do’s & don’ts zijn direct in de praktijk toepasbaar. Bovendien zijn de anekdotes herkenbaar en daardoor leerzaam.
Meer informatie: klik hier
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Educational session of MPI-Netherlands hosted by the Protocol Institute The Hague

Peter McSweeney, Bud Rellum and Anne-Maartje Oud

Last Friday 12 October 2012, the members of the Dutch ‘Meeting Professionals International‘ (MPI) were trained by the Institute of Protocol The Hague. MPI organised one of its ‘educational sessions’ at the beautiful Chateau St.Gerlach in the south of the Netherlands. The session started with an introduction of the new protocol-minor of the Institute of Protocol The Hague by Jean Paul Wyers. This was followed by a lecture about cross cultural management by Peter McSweeney and an interactive session about protocol by Anne-Maartje Oud and Bud Rellum. 

Chateau St.Gerlach at October 12

MPI is a global association for meeting and event professionals providing content, research and business connections enhancing the performance of its members. MPI has more than 21,000 members belonging to 71 chapters and clubs worldwide. MPI-Netherlands is one of those chapters. 

500 people in one room is not relationship management‘, explained Jean Paul Wyers during his introduction. In the current economic climate costly events are no longer being held, but organizations still want to make the most of their network. A good relationship with clients, investors and other stakeholders remains important. Modern protocol responds to this need.
The Protocol Institute recently started a minor in modern protocol and relationship management, in a cooperation with The Hague University. During six weeks the students learn how to develop a relationship management strategy and how to translate this strategy into a meeting with the stakeholders. The students of the minor are trained by the Dutch protocol and etiquette experts as well as by behavioural scientists, compliance and ethics officers, cross cultural managers and marketing managers. 
Developing a minor is a lot of work‘, Jean Paul explained. ‘It is a non-commercial activity, supported by many colleagues and meant to further professionalize the business of protocol and relationship management. Let’s hope we will succeed!’. 

Peter McSweeney about cross cultural management

Three trainers of the minor accompanied Jean Paul to Chateau St.Gerlach. The Irish-born Peter McSweeney talked about cross cultural management and gave the Dutch audience an outside perspective on its culture: ‘For me the Dutch Culture is to wear orange and celebrate the Royal Family‘. A culture is ‘the way we do things around here’, Peter explained. 
Important is to ask yourself: Who are you, who am I and how are we connected? 
This can be better understood with the theories of cultural differences guru’s like professor Geert Hofstede. Hofstede’s cultural dimensions can give an insight in the differences of cultures. 

Anne-Maartje Oud and Bud Rellum

Anne-Maartje Oud and Bud Rellum talked about protocol and the relevance of it to at all kinds of meetings. Bud Rellum was the protocol officer of the Dutch Prime-minister. He also worked all around the world for the Dutch Ministry of Foreign Affairs. Bud: ‘Protocol is about managing expectations, make sure this is for both parties in balance‘. 
Anne-Maartje Oud is a coach in personal effectiveness. She makes people aware of their behavior and how it affects other people. Authenticity has never been more important’, she explained.

Read here a report about the session on the MPI-website (in Dutch). 

Photo left: The tweets of MPI-Netherlands.

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How to Impress Your Chinese Boss

If you plan to do business on the mainland, learn the rules
Read this article @ businessweek.com

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