Lisa Mirza Grotts
Etiquette Expert, Author

The world is divided by two kinds of people: those who exhibit good manners and those who exhibit bad ones. Why does it seem that air travel and bad manners are inseparable? Travel should be an adventure, at least that’s how the famous novelist John Steinbeck put it: “A journey is like a marriage. The certain way to be wrong is to think you can control it.” Good manners can help to make your adventure a good one rather than a bad one.

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