February 27, 2011
I wanted to see if I could write an entire post using an iPhone, for some reason, it seemed an interesting way to think about SMS, (the protocol behind text messaging) as a channel communication. I did get the first 250 words ‘penned’ on the device, but failed to complete the task. I wanted to learn more about SMS, both technically and culturally. SMS/texting is a bit Jekyll and Hyde, as it seems to be among the most private form of communication available, yet, at the same time it is extremely social (ask a teenager), there in lies the intrigue. During my journey, the most consistent thing I found, was inconsistency! In my current role with Sword Ciboodle, spending time thinking about intelligence in the contact center consumes a lot of my time – Where does SMS fit? Do you have the answer?
Read this article @ mjayliebs.wordpress.com