What’s the Key to Good Customer Service?

By Scott McCartneySource: blogs.wsj.comCustomers caugt in the middle of airline labor disputes?Why do some companies have consistently good customer service and others routinely disappoint and frustrate?Management, leadership and expectations.Effective…

Patience is a virtue, impatience a vice

ILANGO PONNUSWAMISource: thehindu.comA few years ago, on a return flight from Frankfurt to Chennai (almost fully loaded with Indians and people of Indian-origin), I observed a strange thing happening. As the huge aircraft was about to touch…

Youp van ‘t Hek & the service of T-mobile (Dutch only)

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